Privacy Policy
1. Data we collect
This Policy explains what personal data XUSH LLC ("we") collects through xush.co.uz and our communication channels, how we use it, and what rights you have.
• Order data: name, phone number, email address, delivery address, order contents and total — when you place an order on the site or through an operator.
• Telegram account data: username, ID and profile photo — if you sign in with Telegram Login at checkout. Signing in is optional.
• Messages: the content of your correspondence, your username and account ID — when you write to us on Telegram, Instagram Direct or by email.
• Technical data: anonymous usage statistics — pages viewed, device, referral source — collected by analytics tools.
We do not collect or store bank card details. See section 6.
2. How we use it
• to accept, confirm and fulfil your order;
• to arrange delivery and contact you about your order;
• to process payment and, where necessary, refunds;
• to respond to your enquiry on messaging channels or by email;
• to improve our website, assortment and service quality;
• to measure the performance of our advertising;
• to comply with the legislation of the Republic of Uzbekistan.
3. Legal basis and consent
Personal data is processed in accordance with the personal data legislation of the Republic of Uzbekistan.
By placing an order and ticking the consent box, you consent to the processing of your personal data for the purposes listed in section 2 and confirm that you have read the Public offer and this Policy.
You may withdraw consent at any time by writing to info@xush.co.uz. Withdrawal does not affect the lawfulness of processing carried out beforehand and may make it impossible to fulfil an order already placed.
4. Messaging (Telegram & Instagram)
Messages you send us on Telegram and Instagram Direct are routed into our internal customer-enquiry system (CRM) so we can respond faster and not miss requests. We use the official APIs of Telegram and Meta Platforms, Inc. (Instagram). Only authorised staff can access conversations.
Some enquiries may be processed by an automated assistant to draft a reply. The final reply is reviewed by a member of staff.
5. Analytics & third-party services
We use the following services, which may collect anonymous data about site usage:
• Google Analytics and Google Ads (Google LLC) — to analyse traffic and measure advertising performance;
• Meta Pixel and Conversions API (Meta Platforms, Inc.) — to measure Facebook and Instagram ad performance. Events are transmitted in anonymised or hashed form;
• Yandex Metrica (Yandex) — to analyse website traffic;
• Cloudflare Turnstile — to protect forms against automated submissions.
These services process data under their own privacy policies.
6. Payments and disclosure to third parties
We do not sell your personal data.
Data may be shared only to the extent necessary to fulfil your order:
• JSC "Oktobank" — to process the card payment and any refund;
• courier services — name, phone number and delivery address;
• the providers of the services listed in section 5;
• state authorities — on the grounds provided by law.
Bank card details are entered exclusively on the bank's secure payment page. Our site does not request, accept, store, process or transmit card numbers, expiry dates, CVV/CVC codes or confirmation codes.
7. Cookies
The site uses cookies and similar technologies to remember your cart contents, chosen language and account sign-in, and to collect anonymous statistics.
You can disable cookies in your browser settings, but some site functions — chiefly the cart and checkout — may then not work correctly.
8. Storage and security
We keep data no longer than necessary for the purposes of processing and for compliance with legal requirements, and we apply reasonable technical and organisational measures to protect it, including transmitting data over the secure HTTPS protocol and restricting staff access.
9. Your rights
You may request access to your data, its correction, blocking or deletion, and you may withdraw your consent to processing. To do so, write to info@xush.co.uz or message us on Telegram at @xush_co. We respond within a reasonable period and no later than the deadlines set by law.
10. Contact
XUSH LLC
TIN: 312547830
Address: 133-a Buyuk Ipak Yoʻli street, Alpomish MFY, Tashkent, Uzbekistan
Phone: +998 77 789-05-05, +998 77 201-05-05
E-mail: info@xush.co.uz
Telegram: @xush_co